At Mad Scientist Moto, we take pride in being a part of the motorcycling community so you can expect to be treated like a friend and fellow rider at every opportunity.
As such, we have a ‘make it right’ attitude throughout all aspects of our business which includes our return policy. As long as your item is in a new and uninstalled/unworn condition, we will accept it without any hassle within 30 days of your original purchase.
It is our goal to have each and every customer to be completely happy with their experience with Mad Scientist Moto. If you are unhappy with your product, the purchasing process, or any aspect of our interaction please contact us. If there is any way for us to make it right for you, we will. It is that simple.
- All products returned must be in new, unused condition with all packaging and tags included.
- Refund method is to your original form of payment or Store Credit.
- Eligible returns or exchanges must be arranged within 30 calendar days from date received.
- The return or exchange must be shipped back to Mad Scientist Moto within 10 business days from confirmation of return.
- “Custom” work such as stickers, branded products, and open-box electronics are ineligible for return.
- Used or installed merchandise.
- Defective items are handled on a case by case basis and typically a warranty concern. Please contact us first and we will be glad to assist you with your warranty claim, or in many cases we will simply exchange the item.
Returns and Exchanges Via Mail or Shipping Carriers
Starting YOUR EXCHANGE OR RETURN:
- Contact Mad Scientist Moto via email, phone, or web form to discuss your return.
- Be sure to include your original purchase date, order number, and reason for return.
- If there are multiple items on the sales order, please state which item(s) you will be returning.
- Let us know if you would prefer a replacement, refund, or store credit.
PLEASE FOLLOW THE BELOW INSTRUCTIONS FOR PACKING YOUR RETURN FOR SHIPMENT BACK TO MAD SCIENTIST MOTO:
- Secure all items in their original packaging before putting your items in the shipping box.
- Do not use product packaging as a shipping box. Place the product inside an appropriately sized box before shipping.
- Tape the box closed and make sure all existing tape already on the box is either secure enough for the return trip or re-tape it.
- Ship the package back using the shipping method of your choice.
When we receive the original item(s), we will process your request. If there was an error on our part related to your order, we will issue a credit for your order and any applicable shipping charges. If you are requesting a replacement item, we will then proceed with shipping your replacement item. Refunds may take 5-7 business days to process.
Ship any returns to the following address:
Mad Scientist Moto
135 Baxter Street
Tolland, CT 06084